Refund & Return Policy
At Best Deals Express, we strive to provide the best service to our customers. However, we understand that sometimes you might need to return a product. Our return policy is as follows:
Domestic Shipping & Handling Costs
You will have several shipping options depending on your order size. All the shipping price quotes are pulled directly from the shipping carriers’ website, so you only pay what we are being charged. Scheduled delivery date depends on origin, destination, and drop-off time. We offer direct pricing from carriers for orders under $60 and free shipping within the US over $60. We also ship to any APO/DPO/FDO shipping addresses.
International Orders/Customs
You are responsible to know the import regulations for your country. Please research all supplements to ensure that they are legal for importation prior to ordering. Once the order has left our premises, we cannot be held responsible for customs delays. Most countries will have no trouble, but we post this disclaimer in the off chance that there is an issue.
If by chance the order is returned to us and you wish to have a refund, then we will do so only after we have received the goods back. The refund will be calculated as total cost less shipping and a 15% restocking fee for a total of an 85% refund not including shipping.
We provide tracking information for all orders, so please be diligent and keep track of your orders’ progress through the mail system.
Returns
We do not accept returns or apply refunds for damaged/missing/stolen products that arrive at international orders. If any of this applies, you must contact the carrier.
As you probably know, supplements can sometimes be seized at customs. We do our best to prevent this, but we make no guarantees. Once the products leave our warehouse, there is nothing more we can do. Many shipments arrive within 2 weeks, however, in some rare cases, shipment can take 45 days or more.
Please know your own import regulations before ordering. It is your responsibility. If customs does not return the products to us, we cannot issue the 85% refund to you.